Looking to break into the IT industry
Hello, My name is Matthew LaValla, an aspiring IT professional passionate about solving tech issues and providing outstanding user support.
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Aspiring IT Professional
What I’m working on
CompTIA A+
CertificationI am currently studying to get my CompTIA A+ certification(estimated May 2025) Resources: https://academy.networkchuck.com/products/comptia-a https://www.professormesser.com/ https://www.totalsem.com/a-certification https://www.udemy.com/course/comptia-aplus-core-1/?couponCode=KEEPLEARNING https://www.udemy.com/course/comptia-aplus-core-2/?couponCode=KEEPLEARNING
Professional Machine Learning Engineer
Currently studying to achieve Professional Machine Learning Engineer (estimated March 2025) Resources: https://www.cloudskillsboost.google/paths/17
100 Days of Code: The Complete Python Pro Bootcamp
Day (53/100) Working to finish this course and achieve the certificate (estimated April 2025)
CompTIA Linux+
Currently studying linux working toward CompTIA Linux+ Certification (estimated March 2025) Resources: https://academy.networkchuck.com/linux-for-hackers
Projects
Building my own gaming pc
"About a year ago, I started on a project to build my own gaming computer, diving deep into hardware optimization and compatibility. I leveraged YouTube tutorials to curate the best components within my budget, planning each part to avoid bottlenecks and ensure compatibility. I took advantage of Black Friday sales...
Experience
Senior Sales Representative (MobileOneLLC)
T-Mobile (MobileOne LLC), Senior Sales RepresentativeAddress 5020 Rhonda Rd, C, Anderson, CA 96007 | September, 2024 - January, 2025
- Customer Support and Technical Assistance: Provided advanced technical support for customer device issues, including troubleshooting connectivity problems, software glitches, and hardware malfunctions.
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Technical Problem Solving: Diagnosed and resolved complex technical issues with mobile devices, ensuring customer satisfaction and device functionality.
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Customer Interaction: Engaged in high-level customer service interactions, utilizing CRM systems to manage customer data and interactions, enhancing service personalization and follow-up.
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De-escalation Techniques: Applied conflict resolution and de-escalation strategies tailored to tech-savvy customers facing technical difficulties, maintaining brand integrity and customer loyalty.
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Sales Tracking and Data Entry: Utilized proprietary and standard software systems (Power BI, Tapestry, and VivaTracker) to track sales metrics, customer interactions, and inventory management, ensuring accurate data for sales analysis and performance reviews.
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Real-Time Communication: Actively participated in team communications via Slack, exchanging technical insights, updates on product offerings, and coordinating support efforts for in-store technical issues.
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Performance Metrics: Achieved top performance rankings:
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Ranked within the top 3 in a region of 11 stores within 90 days.
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Placed 63rd out of 192 stores company-wide on the M1 ranker system.
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Contributed to a store that ranked number 1 on the ULB (T-Mobile National Leaderboard), including performance among third-party retailers.
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Leadership and Management: Worked under a regional manager who achieved the number 1 spot on the ULB while managing multiple stores, and a store manager who repeatedly secured the top ULB position, learning advanced management and sales strategies.
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Rapid Career Advancement: Promoted to Senior Sales Representative within 5 months, equivalent to an Assistant Store Manager role, demonstrating leadership in technical sales, team management, and store operations.
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Consistent High Performance: Maintained a position in the top 20% of retail sales representatives across the company from the onset of commission-based sales, highlighting consistent sales excellence and technical proficiency.
Certifications
Badges & Skills
