Looking to break into the IT industry
Hello, My name is Matthew LaValla, an aspiring IT professional passionate about solving tech issues and providing outstanding user support.
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Aspiring IT Professional
What I’m working on
CompTIA A+
CertificationI am currently studying to get my CompTIA A+ certification(estimated May 2025) Resources: https://academy.networkchuck.com/products/comptia-a https://www.professormesser.com/ https://www.totalsem.com/a-certification https://www.udemy.com/course/comptia-aplus-core-1/?couponCode=KEEPLEARNING https://www.udemy.com/course/comptia-aplus-core-2/?couponCode=KEEPLEARNING
Professional Machine Learning Engineer
Currently studying to achieve Professional Machine Learning Engineer (estimated March 2025) Resources: https://www.cloudskillsboost.google/paths/17
100 Days of Code: The Complete Python Pro Bootcamp
Day (53/100) Working to finish this course and achieve the certificate (estimated April 2025)
CompTIA Linux+
Currently studying linux working toward CompTIA Linux+ Certification (estimated March 2025) Resources: https://academy.networkchuck.com/linux-for-hackers
Projects
Building my own gaming pc
"About a year ago, I started on a project to build my own gaming computer, diving deep into hardware optimization and compatibility. I leveraged YouTube tutorials to curate the best components within my budget, planning each part to avoid bottlenecks and ensure compatibility. I took advantage of Black Friday sales...
Experience
Senior Sales Representative (MobileOneLLC)
T-Mobile (MobileOne LLC), Senior Sales RepresentativeAddress 5020 Rhonda Rd, C, Anderson, CA 96007 | September, 2024 - January, 2025
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- Technical Support: Delivered advanced troubleshooting for device connectivity, software, and hardware issues, ensuring customer satisfaction.
- Problem Solving: Resolved complex mobile device issues, enhancing functionality and user experience.
- Customer Service: Utilized CRM systems for personalized service, managing customer data and follow-ups.
- De-escalation: Applied conflict resolution strategies for tech-savvy customers, maintaining brand loyalty.
- Data Management: Used Power BI, Tapestry, and VivaTracker for sales tracking, customer interactions, and inventory, ensuring accurate data analysis.
- Team Communication: Collaborated via Slack to share technical insights and coordinate in-store support.
- Performance: Ranked top 3 in a region of 11 stores within 90 days, 63rd of 192 stores company-wide, and contributed to a store ranking #1 on T-Mobile’s ULB.
- Leadership: Learned advanced management/sales strategies under top-performing regional and store managers.
- Career Growth: Promoted to Senior Sales Representative (Assistant Store Manager equivalent) in 5 months, leading in technical sales and operations.
- Sales Excellence: Consistently in top 20% of company-wide retail sales representatives.
Certifications
Badges & Skills
